Frequently asked questions

How do I reset my password so I can login to my personal account on MYSWITPLANET?

What should I do if I didn't receive an email with a link to create a new password for MYSWITPLANET account?

What should I do if I don't hear back from support for a long time?

What should I do if I cannot log in to my personal account and cannot send anything from the email address that is tied to my account?

What should I do if the cashback from an online store is rejected?

What should I do if the cashback from an offline store is rejected?

What should I do if I have problems with receiving my cashback?

Why is my purchase not showing up in my account?

For what reasons can they not consider or reject cashback from a completed purchase?

Where does the money come from? How do I withdraw it?

Why does a store need the cashback?

Will I get cashback if my purchase contains only a few items?

How much money will I get from my purchases?

I made an order today. When will I get my cashback?

Why do I need to confirm my phone number? Is this really necessary?

What if I start filling out an application without confirming a phone number?

Where do I enter a phone number and how do I confirm it?

Does the phone number only need to be confirmed once?